EXTERIOR DETAIL

Cancellation Policy

Zoz Express Detailing Service Agreement Effective July 2025 This agreement applies to all detailing services booked through zozexpress.com or any authorized Zoz Express platform. By scheduling and paying for a service, the customer confirms they have read, understood, and agree to the following terms. Service Authorization By booking, the customer authorizes Zoz Express to perform detailing on the listed vehicle. The customer confirms they are the vehicle owner or have permission from the owner to approve the service. Payment Authorization Full payment is required at booking to reserve the appointment. Payment authorizes Zoz Express to charge the selected method for the service and reserves technician time, equipment, and materials. Chargebacks and Payment Disputes Customers agree not to initiate chargebacks or disputes for services that were scheduled, confirmed, completed, or canceled outside the allowed cancellation window. Zoz Express may provide booking confirmations, communication logs, service documentation, and photos as evidence. Fraudulent chargebacks may be considered payment fraud. Cancellations and No-Shows Appointments canceled at least 48 hours in advance qualify for a full refund. Cancellations within 48 hours or no-shows incur a $50 fee deducted from the payment. Repeated no-shows may result in restricted booking privileges. Vehicle Condition & Additional Charges Pricing is based on standard vehicle condition. Additional fees may apply for excessive dirt, pet hair, stains, or unusual conditions. Customers will be notified and must approve extra charges before work begins. Zoz Express is not responsible for pre-existing damage, wear, or mechanical issues. Service Concerns Any concerns must be reported within 24 hours of service. Zoz Express will make reasonable efforts to address legitimate issues. Privacy Customer information is used only for scheduling and communication and is never sold or shared with third parties. By booking a detailing service, the customer confirms acceptance of these terms and acknowledges understanding.

Contact Details

• 273 Penny Ln NE, Rochester, MN, USA

  5076131122

  zozexpress1@gmail.com